I know you've been reading my posts at facebook lately. I am pretty sure you have seen how much I adore NOT this company for a number of reasons. A word that aptly describes how this provider is paradox.. better yet .. irony.
Just late last year my husband and I decided to avail the service of this company. Why not? We've been with them for about 3 years or less. Sure, we've encountered so many problems with them. We have even filed so many reports on phone and e-mails to their customer hotline about their poor (extremely below the belt) service. I can only think how fed up they were with us (as we are with them) that the minute we filed a report, an immediate action would ensue.
The happy days unfortunately I can recall with this company were the moments we can surf the internet quite (but not really) fast. I could downstream videos from youtube in minutes. My husband had little problems downloading songs for me. I could attach large files. There was no limit. Broadband capping did not exist in either of our minds... until December 26th.
When we finally moved out to our new home, we immediately went with globe. The customer representative was polite and provided as an info slash application paper. She just marked the boxes where I had to fill out. It was like an examination paper where I had to fill them out really fast. I handed out the application form back to her and she told me that our internet will be installed in a matter of days. Hooray to that. But not for long.
Three days after we got our internet, the speed went so slow I could hardly open a page. My husband was irritated and so was I. I called the customer rep and this is what she had said to me:
CR: sorry mam, you have maxed out your allotted bandwidth per day.
Me: what?
CR: you are only allowed to have 1 gig per day for your bandwidth
Me: what? Nobody told us that
CR: sorry, but try to refresh your page past midnight. If you download more videos or music, your internet speed will be reduced from about 30 to 70%
Me: what!? My husband and I want out. We were never told about this!!
To cut the story short, the provider lied to us. There was none what so ever in their brochure that said about broadband capping (or more appropriately in their fair usage policy-- internet limit per day). Sure they have link to their web page but it is a bad url.
A customer has rights in the same manner as the company does. We have paid for a 1mbps with them and the company has agreed to it. Unfortunately, they switched it with something less fruitful.
*hinga ng malalim*
In my total dismay with this crappy provider, I wrote this on my sticky note:
Wag magtaka kung ang internet service ay mabagal. Hindi yan dahil sa may dina-download ka, or bumagyo (pero maaraw naman). Hindi rin yan dahil sa nahipan ng hanging ang inyong connection or mabagal kumurap ang ilaw ng inyong modem.
Ang pinirmahang kontrata na serbisyong dapat ibigay ng provider sa customers ay isang heritage at pangalang dapat tupdin.
NGUNIT, sa kabila ng nasabing pagbibigay ng wastong serbisyo
binabawasan nila ang speed ng internet na hindi naman dapat. Ito ba ang isang uri ng kompanyang gusto nyong kunan ng serbisyo?
Pay not if you don't get the service you have paid for.
Ask not for they shall not tell.
Tell they will but it shall be sugar coated with lies.
Keep thyself at bay from this provider (hopefully at all times).
When they said unlimited, it is not true.
Blatant LIE!!
NOTE: This is my experience. This is what I felt. This is what I think.
i know that you are not getting the service you are paying for. some local telcos have been to greedy without thinking about their customers. they know how we thrive for internet connection, and that we have no choice but to pay any amount they charge us for. however, regarding 'bandwidth capping', it was a new policy that MIGHT not be mentioned when you signed up for their service (referring to Globe's Fair Use Policy). Yet, it shouldn't be applicable to those accounts that have been with the company even before this policy was implemented.
ReplyDeleteRegrets, i know how you feel. move to sky broadband or sun, they'll provide you with what you deserve.
Their broadband capping (or internet limit as they put it) was never mentioned either written or verbally. Even their customer rep did not volunteer information to us. They try to reason out their limit through fair usage policy, which in my opinion (I got this idea from my husband) is their way of protecting their sales.
ReplyDeleteRather sad that globe spends so much on their ads when it should have been their service that should be give priority. Their technicians need further training. Their managers should be replaced.
I've already switched over to a 'far better' provider. Never again with globe. Never.
thanks for posting a comment jon erric. Happy New Year
ReplyDelete